by TimStone » Tue Dec 22, 2009 3:42 pm
Silvio,
To really help my client, I need a strong program. I subscribe to Log Me In Rescue. I never have any problems connecting no matter what they have for firewalls, etc. In fact, I have a button in my program that takes them right to the website where they can enter their connection code.
This product gives me full remote access, allows me to show my desktop ( for demonstrating something ), has a chat mode, and now allows me to do unattended access. There is also a full set of diagnostic tools to view their computer essentials. It is an excellent product / service and I have found their staff to be very helpful.
An althernative might be Team Viewer. Its a product that is getting better all the time.
Tim